“Treat everyone as you would like to be treated yourself.”
That’s the first piece of advice Peter and Kathy Boland – who own Best Western Cattle City Motor Inn in Rockhampton – received when starting out in the hospitality industry many years ago.
Lyn Lewis is a country girl who, after a lengthy stint in the big smoke of Melbourne, is now back where she belongs, though not where she intended.
But that’s ok because Lyn and her husband John love their new life in Victoria’s western districts, where they own and run the Best Western Hamilton Lakeside Motel.
Little did she know at the time but Karen Baldwin had the perfect training for her hospitality career from a very early age.
Her parents were deaf and, as the eldest of four children, Karen was relied on to solve communication issues; translating, liaising, ensuring no misunderstandings, keeping everyone happy.