Gold Crown Club International

• Earned on full and eligible rates only; not earned on promotional rates;
• Are not earned for Reward Nights, but may be earned on incidental expenses on those nights or additional paid nights;
• Are generally earned on room only charge;
• Earned at the rate of 5 standard points for each dollar of eligible expenditure;
• Are not earned on function or group expenses, only participant’s individual expenses.

Points will expire 12 months from the date of stay if there has been no additional account activity during the following 12 months. Expired points will automatically be deducted from the participant’s account. All points are subject to audit and adjustment to remedy error. Participants will not receive written notice of any points due to expire. This information is available on through the GCCI Customer Service Centre.

Points accumulation commences from the date of receipt of the application if the application is accepted by Best Western.

Participation in Other Best Western Reward Programs 

Participants may only participate in one loyalty program per stay.

Participants cannot present other loyalty cards during the stay and claim points on both or multiple programs.

Points Statements
Active participants (defined as those who have collected and/or redeemed points in the previous quarter) will be issued with a quarterly statement ("statement") detailing points accumulated, points available for claim or points expired. If the statement does not show points claimed in the previous quarter, you must make a claim prior to the issue of the next statement.

Claiming Your Points
Points may only be redeemed by an authorised user by providing a completed claim form by fax, phone or mail, to the Gold Crown Club International Customer Service Centre. Your statement will contain a claim form or our Customer Service Centre will provide a claim form on request.

Points can be redeemed as per the table on the back of statements, provided minimum point levels have been reached. Partial claims will not be entertained. As Reward Certificates will be dispatched by regular mail, you should allow 14 days for processing. Reward Certificates are valid for six months from the date of issue, are non-transferable (excl. certificates for Diamond cardholders), will only be honoured for the participant named on the Reward Certificate, are valid for accommodation only for up to two persons and cannot be redeemed for cash. Rewards Certificates cannot be re-issued if lost, stolen or otherwise destroyed.

Please contact our Customer Service Centre for further information on 1300 728 052 (from Australia) or 0800 237 893 (from New Zealand)

Rewards
Gold Crown International card holder who resides in New Zealand may not be entitled to redeem for all rewards available. Please allow up to 14 working days for processing and delivery of accommodation vouchers. For products and gift cards, please allow up to 28 days for delivery.

Rewards and reward certificates are based on standard accommodation and are subject to availability. Extra charges will apply for additional persons in a room, payable directly to the property. Upgrades are at the discretion of individual property management and extra charges may apply.

Reservations are subject to availability and early booking is recommended.

Best Western will not be responsible availability of rewards and reward vouchers. Best Western will not be responsible for accommodation arrangement when a Best Western property is unavailable or in a location where a Best Western does not exist.

Points Alteration
Best Western may suspend or terminate the Program at anytime without notice. Upon termination of the Program, unclaimed points will be cancelled. Best Western reserves the right to amend these Terms and Conditions at any time in its absolute discretion, including altering the:

• Number of points earned on each dollar spent;
• Number of points required for Reward Nights, including variation of points for reward categories (refer to the current Asia Pacific Accommodation
• Directory for colour coded accommodation options and tier levels);
• Validity of Reward Certificates;
• Validity of points;
• Frequency of statements;
• Participating countries; and
• Associated benefits.

Responsibility
To the maximum extent permitted by law, Best Western makes no warranties or representations, either expressed or implied, and expressly disclaims any or all liability (including consequential damages) with respect to type, quality or fitness of goods and services provided through the Program. To the extent that Best Western may be liable for goods and services provided through the Program, its liability is limited to:

• The replacement or repair of the goods or the cost of replacing the goods or acquiring equivalent goods; or
• The re-supply of equivalent services or the payment of the cost of having the services supplied again.

Enquiries
Any enquires, including those relating to current point balances, should be directed to the Customer Service Centre on 1300 728 052 (from Australia) or 0800 700 433 (from New Zealand) or fax ( 61 2) 9955 9555 (from Australia and New Zealand).