1.- Do I need to make an advance booking to collect points? No. Points can be collected without a reservation, however for peace of mind you may want to make an advance booking to secure a room. To make a reservation simply book online or call our reservations centre on 131 779

2.- Can I collect FlyBuys points with any other Best Western loyalty program? No. Other than points issued by non-Best Western programs such as credit cards, customers may only participate in one Best Western rewards program.

3.- When are points collected at Best Western awarded to my account? Please allow up to 4 weeks for your points to be credited to your FlyBuys account, bonus points are awarded at the end of the promotional period.

4.- Are FlyBuys points available on all stays? Although FlyBuys points are applicable to most Best Western transactions there are a few exceptions which should be noted. FlyBuys points are not applicable to: payments made to other service outlets, third parties (eg. travel agents) or on account group bookings, packages, special offers and special events.

5.- Do I need to show my FlyBuys card to receive points? Yes. In order to have FlyBuys points allocated to your account you must present your card at check-in and check-out for your points to be processed. 

6.- How many points have I collected and how do I use the points? You’ll receive a FlyBuys Points Summary Statement four times a year, showing you where and how many points you have collected to date. If you have any queries regarding your points balance contact the FlyBuys Service Centre on 13 11 16.